Warranty

WARRANTY COVERAGE We stand behind the quality of our products. All jewelry items come with our comprehensive warranty. Standard Warranty Coverage • Manufacturing defects: 1 year • Stone settings: 6 months • Plating (if applicable): 6 months What's Covered • Defects in materials and workmanship • Stone fallout due to setting issues • Clasp or mechanism failures • Discoloration due to manufacturing defects What's Not Covered • Normal wear and tear • Damage from accidents, misuse, or negligence • Damage from exposure to chemicals, perfumes, or harsh cleaners • Loss or theft • Items modified by third parties • Damage from improper storage HOW TO CLAIM WARRANTY 1. Contact our customer service with your order details 2. Describe the issue with photos if possible 3. Our team will review and respond within 48 hours 4. If approved, ship the item to us for inspection 5. Repair or replacement will be processed within 7-10 business days CARE RECOMMENDATIONS To ensure your jewelry lasts: • Remove jewelry before swimming, bathing, or exercising • Apply perfumes and lotions before putting on jewelry • Store in a cool, dry place, preferably in the provided box • Clean gently with a soft, dry cloth • Avoid contact with chemicals and harsh cleaners AUTHENTICITY GUARANTEE All our products are 100% genuine. Gold and diamond jewelry comes with: • Hallmark certification • Diamond certificates (for certified diamonds) • Detailed invoice with product specifications For any warranty-related questions, please contact our customer service team.